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Customer Care
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RIVA Y GARCIA GESTIÓN, S.G.I.I.C., S.A.U makes available to its costumers a Customer Service Department, created under the ECO Order 734/2004 of March 11, whose purpose will be attend and resolve complaints and claims presented by their customers. Its operation is included in a Client Defense Regulation that can be consulted in its offices and on its website.
To make your complaints or claims should be addressed, in the first instance, the owner of the Customer Service Department of Riva y García Gestión SGIIC, who will resolve within a maximum period of one month. If you do not agree with the response received, or if after one month you do not receive an answer, you can file a complaint with the CNMV (National Securities Market Commission).
D. Carlos Cuatrecasas Targa
Address: C/ Pelai 56, 3-4, 08001 Barcelona
Phone number: 93 270 12 12
Fax: 93 270 12 13
Web: www.rivaygarcia.es
Email: ccuatrecasas@rivaygarcia.es
CNMV Claim Services
C/Edison, 4, 28006 Madrid
C/Paseo de Gracia, 19, 4º. 08007 Barcelona
Email: serviciodereclamacionesCNMV@cnmv.es
You can contact the Claims Service of the CNMV, through the following means:
Electronic submission of your claim.
Form addressed to the Claims Service of the CNMV C / Edison, 4 - 28006 Madrid
It also has a telephone Investor Service: 902 149 200.